Shipping Information

At AutoRiven, we provide safe, transparent, and reliable worldwide delivery for all tested used OEM auto parts. Every order is prepared and shipped directly from our network of professional dismantlers across Europe. We work exclusively with trusted international couriers to ensure fast and secure transport.

General Shipping Policy

We ship to most regions worldwide using certified logistics partners. All orders are:

• Processed within 1–2 business days after payment confirmation
• Dispatched directly from the dismantler’s facility
• Delivered within 2–10 business days, depending on destination

Every order includes a tracking number and delivery confirmation sent straight to your email.

Couriers and Logistics Partners

To guarantee speed and security, AutoRiven collaborates only with reputable international couriers.

Standard parcel couriers:

• FedEx
• UPS
• DHL
• DPD
• GLS

Heavy / large shipments (Europe):

• Raben
• Hellmann
• AmberExpress
• Geodis

Customers receive tracking information as soon as the part is handed over to the courier.

Express Delivery (FedEx Express)

For urgent orders, FedEx Express can be selected at checkout (where available). Most express orders placed before 9:00 AM Poland time are:

• Processed the same day
• Delivered within 24–72 hours internationally

Packaging and Safety

Each dismantler prepares and secures the parts for transport using protective packaging to reduce the risk of damage.

If your parcel arrives visibly damaged:

• Ask the courier to mark the shipment as “Accepted with Reservation”, or
• Refuse delivery and inform us immediately

Please report any damage within 24 hours to info@autoriven.eu and attach clear photos of the parcel and item.

If the parcel is accepted without reservation, we may not be able to file a courier damage claim.

Combined or Split Shipments

Because our inventory is sourced from multiple professional dismantlers:

• Your order may arrive in separate packages
• Each shipment will have its own tracking number

Customs and International Deliveries

Some destinations require special customs procedures for used automotive parts. Before shipping abroad, our logistics team works with customs brokers to:

• Verify import rules and restrictions
• Clarify required documents
• Estimate potential duties or taxes

Most international destinations require the buyer to pay duties and taxes on arrival. In some countries, stricter rules may apply, and we may contact you before shipment to confirm:

• Import conditions
• Required paperwork
• Possible advance payments for customs clearance

Shipments leave our facilities only once all customs conditions are satisfied to ensure a smooth delivery.

AutoRiven is not responsible for:

• Customs delays
• Local storage fees
• Import taxes

Shipping Costs

Shipping costs depend on:

• Your destination country
• The size and weight of the package
• Delivery type (standard or express)

Rates are automatically calculated at checkout using live courier pricing.

Tracking and Delivery Confirmation

After your order is dispatched, you will receive:

• A tracking link via email
• SMS or email updates directly from the courier (where supported)

You can follow your parcel at any time on the courier's official website or by contacting us at info@autoriven.eu.

Lost or Delayed Shipments

If your parcel appears delayed:

• Check the courier tracking page first
• If no update appears for 7 business days, email us at info@autoriven.eu

We will open an investigation with the courier and keep you updated until the issue is resolved.

Contact Information

For all shipping-related questions or concerns, contact us:

• Email: info@autoriven.eu
• WhatsApp: wa.me/48453094174
• Business hours: Monday–Friday, 9:00 AM – 4:00 PM (Poland time)